servicesEvery new Euterpe flute or piccolo has a full warranty for one year from the date of delivery.
Within that year, if any adjustments are necessary as the flute is “played in,” the services are extended in the Euterpe shop or at the Euterpe Repair Center, at no charge. Immediate attention is given to all instruments under warranty. Repairs performed outside the Euterpe workshop or repair center may void these warranties. The warranty does not include service of damaged instruments.
To keep your flute or piccolo at peak performance level, it is recommended that a routine clean, oil, and adjust (COA) is performed by an Authorized Euterpe Repair Center every 12 to 18 months. The complete overhaul of an instrument includes removal of all play in the keys, re-polish of the keys, replacement of pads and regulation to original condition. It should be considered once an instrument has seen extensive usage over several (8 to 10) years.
For emergency service, we usually can assist immediately, but please notify our office prior to shipping the instrument to us. If your flute or piccolo has a serious mishap, please call us immediately at 0086-18622562962. You may also send us an e-mail request for emergency service, and we will respond as soon as possible with information and instructions.